Hello.

• Championed the launch of new Citi Travel integrating Booking.com with Citi's sophisticated systems.

• Facilitated the launch of Citi Custom Cash product, a customer-focused card enabled to accumulate Rewards dynamically based on customer spend behavior. 
• The Custom Cash product resolves significant pain points by automatically enrolling the highest spend category for maximum rewards earning, thereby avoiding any manual enrollment required by customers. 
• Led the steering committee for new Loyalty and Retention innovation teams consisting of stakeholders from various business lines.
• Accountable for managing the complete lifecycle for a complex cross-functional body of work that has a long-term positive impact on the company.
• Propose improvements for existing data model and services architecture following Citi’s systems design standards.
• Effectively track team’s progress, calculate velocity to monitor and drive team efficiency along with operational excellence.
• Collaborate closely with key stakeholders and product owners on backlog grooming to keep program backlog relevant and prioritized in JIRA.
• Brainstorm to decide on crucial infrastructure planning and design for software architecture.
• Cultivate operational excellence within teams. Ensure teams consistently meet service level agreements (SLA) and enable systems to self-report breaches by utilizing continuous monitoring systems.
• Create a self-organized environment within teams during scrum activities by using Agile principles.

• Mentored and managed SDLC of the VoIP ESAP program including coordination with Dev-ops engineers to ensure smooth flow of activities across program timeline.
• Proficiently planned and facilitated daily scrum activities and remove any team impediments to establish transparent communication within the team using JIRA and other Agile tools.
• Influenced new team members and transition teams to scaled agile framework to enhance collaboration.
• Align PM functions using latest tools not limited to JIRA, Stash, Confluence, MS Visio, and MS Office suite.
• Change and issue management using JIRA, Utilized GitHub, SourceTree to perform version control.
• Participated in SAFe Program Increment planning to synchronize and collaborate on business objectives.
• Collaborated with Solution Architects, Configuration Analysts and Testers to translate user and/or systems requirements into functional technical specifications.
• Automation of manual network design for engineers using Bonita BPM and RESTful APIs to reduce manual intervention and streamline customer orders optimizing overall business flow.
• Coordinated User Acceptance Testing (UAT), System Integration testing (SIT) and conduct Gap Analysis (GAP) to ensure consistent advancements in deliverable quality.
• Utilize Dev-ops tools such as Jenkins, SonarQube, New Relic to measure the quality and performance of services.
• Reduced bugs in upper environments by integration of business requirements with test cases.
• Promoted continuous improvement and help teams increase productivity and foster innovation.
• Exhibited subject matter expertise in the wireless telecom domain for business process improvement.
• Analyzed and publish team metrics through every sprint to ensure outward and upward communication.
• Synchronization of Micro-Services in DEV, UAT servers after development and successful QA certification.

• Brainstorm with System Architects and Solutions Engineers to design services that solve business challenges using JAVA(Micro-services), RESTful APIs and relational databases.
• Extend expertise in analyzing and troubleshooting complex technical problems to design scalable fixes.
• Create technical presentations for executives to track planned versus actual progress of the program.
• Prepare business reports, workflows and manage all aspects of the program at the enterprise level.
• Proactively plan program iteration to define acceptance criteria and test cases for top priority features.
• Design and develop RESTful APIs and perform CRUD operations using Spring Data JPA.
• Serve as a liaison in PMO activities simultaneously dealing with cross-functional communication.
• Identify and remove organization and team impediments to enhance productivity and efficiency.
• Coordinate with business users and document feedback for improvement in design requirements.

• Developed modules in Java to add new features in existing web applications and tested overall functionality before deploying.
• Maintained the official website and social media accounts to efficiently publicize the program.
• Facilitated monthly meetings to enhance a diverse community in the software engineering department.
• Managed activities like tech talks, workshops, and student panels to improve collaboration.
• Conducted marketing campaign for Executive Master’s program and thereby impacted market reach. 
• Performed data analysis using SWOT Analysis, Cost-Benefit and ROI Analysis.

• Collaborated with senior management on business process improvement efforts, gaining an 8% increase in productivity and quality in business operations.
• Proactively participated in customer feedback analysis to recommend system advancements.
• Documented functional specifications for the bank’s new systems & process improvement projects.
• Acted as a liaison between the bank’s business functions and the essential needs of clients to deliver exceptional account service to strengthen customer loyalty and retention.